Terms & Conditions

Even if you have booked with us before, please read these Terms and Conditions carefully.

1. If the holiday is full...

We will add your name to the waiting list and contact you to discuss an alternative if that would suit you better.

2. Payment

Payment must be made in full six weeks before the start of the holiday. Details will be sent with the Confirmation of Booking. Payment may be made by Maestro, Visa, Delta, Mastercard, cheque, postal order or cash. If you would like to pay by Standing Order tick the box on the Booking Form.

For credit card payments over £30 a charge of £2 per transaction will be added. There is no charge for debit card payments. If cheques are returned to us by your bank, we may charge you an administration fee.

3. Cancellations

You must contact us in writing to cancel a holiday.

If you cancel after the full payment is due (six weeks before the start of the holiday) you are liable for the full cost of the holiday.

The deposit is non-refundable.

For information about cancellation insurance see here.

If it becomes necessary to cancel a particular holiday an alternative holiday will be offered or the full amount paid will be refunded.

4. Making a change

Any changes to the information on the Booking Form (including travel) must be confirmed in writing, by letter fax or email.

5. Please inform us

In order to ensure that we have appropriate staff and facilities to meet your child’s needs you should inform us of any health issues, disability, social or behavioural issues which may affect your child while on holiday. Please complete the basic health details requested on the Booking form. A more detailed health form will be sent before the event and must be completed and sent to the holiday with your child. Young people with special needs are welcome at SU Holidays. Please phone for advice and we will try to find a suitable holiday. If your child’s first language is not English, please phone for advice.

6. Behaviour

We reserve the right to send home any child whose behaviour is compromising their own or others’ safety; or adversely affecting the enjoyment and well-being of others. In these circumstances we expect you to collect your child. You will be liable for any expenses incurred in returning your child home.

7. Parental consent

It is understood that by signing the Booking Form you are giving permission for your child/ward to take part in the activities listed, as well as the general activities such as swimming, indoor and outdoor games, crafts and the Christian teaching on offer at each holiday.

8. Understanding Activity Risks

Many of our holidays include activities that your child may not have participated in before.  There will always be some real risks involved in these.  We do all we can to reduce the risks whilst preserving the purpose and benefits of the activity.  If you would like more information on the risks relating to a specific activity please contact us.

9. Safety and Supervision

We maintain a high ratio of adults to young people; some are SU employees, but most are volunteers who give their own time (and contribute to their own costs) in order to run SU Events. Our volunteers are accredited via a careful vetting and selection process, which includes obtaining Enhanced Disclosure checks on a regular basis. Everyone is placed in a small group under the immediate care of an adult leader.

The safety and welfare of the young people come first, and we ensure high levels of adult supervision. We are licensed by AALA to provide watersports, climbing and trekking. Activities such as swimming, canoeing, kayaking and other outdoor pursuits are always supervised by qualified instructors. We have many years of experience running residential events for young people in Scotland and work continuously to improve our events and ensure that we meet or exceed current legislation. All the minibuses we use have seat belts. SU events have an excellent safety record, which we strive to maintain.

10. Programme

While every endeavour will be made to implement the programme as published in this website, we reserve the right to make alterations should circumstances make this necessary; for example, weather conditions.

11. Accompanied travel to Holidays

Accompanied travel is arranged to most holidays. This is mainly by private coach or public transport.  However on some occasions, we will use minibuses or private cars.  We always ensure an appropriate ratio of travel leaders to children to ensure your child’s welfare right from the start of the holiday. Most of our holidays offer accompanied travel from more than one location.

We need to know your choice of travel option for the outward and return journey when you complete the booking form, as it is important for us to plan well ahead to ensure your child’s welfare.   8 weeks before the start of the holiday, we will send you travel instructions and remind you of your chosen arrangement.  We will accept changes up to 4 weeks before the start of the holiday.   After this time it will NOT be possible to join the accompanied travel.  Any alteration to the travel arrangements to or from the holiday, must be intimated to us in writing (post, email or fax) or by calling the SU Holidays Booking Line number below.  We will confirm this change to you by e-mail. 

12. Own travel to Holidays

Parents may choose to make their own travel arrangements and details of arrival and departure times will be sent 8 weeks prior to the start of the holiday. Please note that the Own Transport option usually involves collecting your child around 10am on the day of departure.

13. Included in Your Holiday

Accommodation, all food, activities, deposit (non-returnable) and travel costs to and from specified locations, unless otherwise stated.

NOT INCLUDED are:

Activities and trips shown as optional extras, personal spending money, cancellation and personal accident insurance

14. Optional Extras

Many holidays offer Optional Extras at an additional cost, usually in the range of £8 to £15. A full holiday programme is provided even if you don’t choose any of these extras. Details of how to select Optional Extras will be sent a few weeks before the holiday.

15. Insurance

SU Holidays are covered by Public Liability Insurance. We strongly recommend that you take out insurance to cover belongings, personal accident or in case you need to cancel. We will send you details of a competitively priced policy with your Confirmation of Booking. Please note that to be covered for cancellation you should take out insurance as soon as possible after your booking is confirmed.

16. Photographs

Sometimes photographs and videos taken on SU Holidays are used in SU publicity materials, including our website. Children and young people over 12 years of age have the right to decide for themselves if they want their photos to be taken and used. We will make this clear to all holiday participants and will respect their wishes. If you have an objection to photographs of your child under 12 years being used for such purposes please tick the appropriate box on the Booking Form. Photographs will not be made available to any other parties.

17. Complaints

If there is any problem during a holiday we would like to know as soon as possible so that we can do our utmost to put it right. Please ask your child to mention it to the Team Leader (named in the brochure) in the first instance. If the problem is not dealt with to your satisfaction please contact us either in writing or by phone as soon as possible.

Scripture Union Scotland has a written complaints procedure that is available on request. We are always keen to find ways to make our holidays even better. Please let us know your comments.

Please note: We reserve the right to refuse any booking.
We would like to be able to text you with information such as payment reminders. This will be convenient for you and cost effective for us. Please supply your mobile phone number on the booking form.